Refund and Returns Policy for eCard & Gadgets
At eCard & Gadgets, we strive to ensure your satisfaction with every purchase made on ecardcafe.com.ng. Please read our refund and returns policy below.
Refund Policy
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Digital Products:
- All sales of digital products, including PINs and serial numbers, are final and non-refundable once delivered, except for technical issues caused by our system.
- If you encounter an issue with a digital product, please contact our support team immediately.
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Physical Products:
- Refunds are only eligible for physical products returned in their original, unused condition within 7 days of purchase.
- Shipping fees are non-refundable unless the return is due to our error.
Return Process
- Initiate a Return:
- Contact our support team at admin@ecardcafe.com.ng or call us with details of the product and issue.
- Return Approval:
- Once approved, you will receive instructions for returning the product.
- Processing Returns:
- Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
Non-Refundable Items
- Digital products once delivered.
- Used or damaged physical products not caused by our error.
- Products returned after the 7-day return window.
Contact Us
If you have any questions about our Refund and Return Policy, please email us at admin@ecardcafe.com.ng or visit our Contact page.